Category: Ethics

Recommit to Communicate Truth

Recommit to Communicate Truth

As we pass Groundhog Day, we still don’t know what kind of a year this will be for business. Perhaps the stock market will continue to rise and unemployment will continue to decrease. But we don’t really know. And such general observations may not mean much to an organization that faces real challenge. So, as […]

Rethinking Cameras in the Courtroom

Rethinking Cameras in the Courtroom

Once again, we spent days in judicial suspense as a court in Italy decided the fate of Amanda Knox. This 24-year-old woman – the target of so much media scrutiny – now has the opportunity to return to a world she departed in private but, because of all the attention, re-enters as a public personality. […]

How Words Can Hurt (and Heal)

How Words Can Hurt (and Heal)

When we were children, we were told that sticks and stones could break our bones but words could never hurt us. Sadly, the events of this week remind us how negative words can hurt when they suggest an artificial tolerance for anger and attack. We will likely never know what specifically motivated this week’s tragedy […]

Learning from Elizabeth Edwards

Learning from Elizabeth Edwards

They are, certainly, among the worst words that can be communicated. “The cancer has spread. The treatment is no longer productive. There is nothing else we can do.” For any of us who have heard these words – as children, spouses, parents or friends – few moments are as empty, as devastating, as doomed. And, […]

Truth Can Hurt

Truth Can Hurt

What a fascinating week for communicators. The complicated views around the leaks of classified State Department documents remind us how difficult truth can be. In this controversy, where was truth? Was the New York Times managing with truth when its staff decided to initially publish the story or should they have restrained how they report […]

What Must We Learn from Tyler Clementi?

What Must We Learn from Tyler Clementi?

The death of Tyler Clementi returns our excitement over social media to the realities of our world. What must we learn when hatred and cruelty presumably lead a gifted young student to end his life after intimate moments of his relationships are broadcast over the Internet? How must we, as citizens of this world, search […]

What's Up With Health Care Communications? (Part One)

What’s Up With Health Care Communications? (Part One)

Each fall, most businesses in the US face the annual challenge of explaining to employees why, once again, contributions for medical benefits will increase. For years, companies have repeatedly filled booklets, videos and emails with such statements as, “it’s no surprise that medical costs are increasing” and “what the company spends on medical benefits is […]

How Bad Can Things Get? (And What Can We Do?)

How Bad Can Things Get? (And What Can We Do?)

The economic news seems to get worse everyday. As long as the jobs picture remains discouraging – despite positive earnings reports – the pressure on employee communicators will continue to intensify. That’s because the context of the employment picture significantly impacts how employees view of the specifics of their immediate work situations. When employees feel […]

Are Your Communications Globally Engaging?

Are Your Communications Globally Engaging?

In a world where communication is instant, any organization can claim that it reaches a global audience. The convenience of the Internet, the accessibility of e-mail, even the practicality of the telephone make it difficult for a company to justify that someone is out of reach. Technology shrinks our world. But there’s more to global […]

What's Up With Michelle Obama's Vacation?

What’s Up With Michelle Obama’s Vacation?

The images of First Lady Michelle Obama strolling with daughter Sasha through the streets of Spain remind us of the power of symbol over logic.  Certainly anyone is welcome to vacation at will, no matter how famous they may be; and anyone is free to choose where to vacation, no matter how followed the famous […]

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