Archive for February, 2012

Review: Lessons from the GOP Debates

Review: Lessons from the GOP Debates

Now that the endless mini series known as the GOP Debates is on hiatus, let’s look at the lessons its episodes offer. For any of us who provide communication support to leaders, the debates remind us what to pursue and avoid. Regardless of our views, these not-always-ready-for-prime-time candidates can help as we coach our leaders. […]

Reinvent: How CEOs Listen

Reinvent: How CEOs Listen

The CEO simply walks into a room, says hello, and asks employees what is on their minds. He doesn’t bring a Power Point, leaves the entourage at the door, and moves the podium offstage. In fact, there is no stage, as he calmly moves around the room, responding to what he hears from workers. Today, […]

Rewind: How "Self Insurance" Can Confuse Anyone

Rewind: How “Self Insurance” Can Confuse Anyone

President Obama has something new in common with millions of workers in the United States. He doesn’t appear to understand what it means for a company to be “self insured” any better than workers who still get confused by who pays for what in health care. Getting employees to understand self insurance is a challenge […]

Relearn: What Obama's Week Teaches Leaders (and Communicators)

Relearn: What Obama’s Week Teaches Leaders (and Communicators)

For any leader, communication must be a core competency. No longer can any leader hide in a board room behind closed doors. The 24/7 media world makes anyone in a top role the star of a carefully-watched reality show. When that leader is the President of the United States, the importance of this competency could […]

Rethink: Komen Overlooks the Power of Social Media

Rethink: Komen Overlooks the Power of Social Media

As the fallout continues for Susan G. Komen for the Cure – following the organization’s decision (and retraction) to discontinue funds to Planned Parenthood – the tweets also continue. With each day, no matter who resigns or speaks, the controversy threatens to undermine Komen’s reputation for supporting women’s health. That people would loudly and immediately […]

Rewind: JC Penney CEO Forgets to Wear His Store's Clothes

Rewind: JC Penney CEO Forgets to Wear His Store’s Clothes

A communicator’s work is never done. This morning, on the CBS Morning News, JC Penney CEO Ron Johnson effectively defended the company’s decision to stand by spokesperson Ellen DeGeneres despite complaints from the One Million Moms organization. Throughout the interview, Johnson was warm, clear and candid, effectively positioning the company’s new pricing strategy as a […]

Remember What Presidential Elections Teach

Remember What Presidential Elections Teach

For anyone who helps leaders communicate – and leaders who every day as part of the job – the 2012 presidential race in the US is a virtual classroom. Every lesson a leader must learn about communications comes to life on this stage. Here are a few lessons from the 2012 campaign so far. Communication […]

Revisit How Leaders Communicate

Revisit How Leaders Communicate

A Note to Mitt Romney’s Communication Coach: Hey there. I just wanted to tell you that you have a tough job. Every time your candidate seems to take a step ahead, he communicates, and takes a step in reverse. I know there’s nothing less useful than a communicator offering suggestions, but here are some things […]

Rethink How Your Company Communicates

Rethink How Your Company Communicates

For many organizations, the new year begins with planning on ways to improve relationships with stakeholders. Meeting rooms are scheduled, discussions are conducted, flip charts are filled, and plans are developed. But will the plans actually make a difference to the impact of the communications you implement to engage? How do the plans for this […]

Reimagine Employee Wellness

Reimagine Employee Wellness

As the second month of the new year begins, we start to look at our success with the resolutions we set for 2012. For many of us, those commitments to healthy living start to weaken by Super Bowl Sunday. And, for organizations concerned about employee health, new year’s resolutions are also a challenge to keep, […]

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