Archive for June, 2011

What Makes a Communicator Ageless?

What Makes a Communicator Ageless?

No matter how we try we can’t turn back clocks. Time passes, even for communicators. And our perceived relevance can shift with each passing day. That certainly is what I learned when an executive search consultant warned me about the impact of age in our profession. But age alone does not make anyone irrelevant. Time […]

Why is Southwest Airlines Having a Bad Day?

Why is Southwest Airlines Having a Bad Day?

I love Southwest Airlines. I love who they are, what they believe, how they empower their people to create results. I respect the culture they nurture and the ambition they fulfill. As a customer, I trust them; as a communicator, I cherish the years I worked closely with them; as a fan, I believe in […]