Archive for August, 2010

What Do Mergers Need from Communicators?

What Do Mergers Need from Communicators?

The news that the US Department of Justice has approved the proposed merger of United Airlines and Continental Airlines is certainly welcomed by those business leaders and investors who believe in the future of what will be the world’s largest airline. But for employees, who are less likely to immediately benefit from the transaction, the […]

What Did Katrina Teach Us?

What Did Katrina Teach Us?

Five years ago, on a muggy late Saturday afternoon, I was lucky enough to get one of the last flights out of New Orleans the morning before Hurricane Katrina’s landfall. The panic in the city – as residents and visitors jammed highways and airports to try to leave the city – was quickly overshadowed by […]

How Bad Can Things Get? (And What Can We Do?)

How Bad Can Things Get? (And What Can We Do?)

The economic news seems to get worse everyday. As long as the jobs picture remains discouraging – despite positive earnings reports – the pressure on employee communicators will continue to intensify. That’s because the context of the employment picture significantly impacts how employees view of the specifics of their immediate work situations. When employees feel […]

When Did Communications Become a Spectator Sport?

When Did Communications Become a Spectator Sport?

When I decided to become a communicator, I never thought I was entering a spectator sport. But if you believe the article in the Sunday Business section of the New York Times, we communicators may soon be cast in our own television reality program, Spin That Truth. This naïve, superficial piece relegates the subtleties of […]

How Engaging Are Engaged Employees?

How Engaging Are Engaged Employees?

We had an interesting discussion this week about employee engagement. About a dozen or so communication professionals from all over the world got together on Twitter to talk about this most important issue. At the core of our curiosity was the actual importance of engagement. Yes, we like to talk about engagement, we say we […]

What Can Bed Bugs Teach Communicators?

What Can Bed Bugs Teach Communicators?

Bed bugs are no laughing matter. The current nationwide infestation plays like one of those 1970s disaster movies where horrible creatures – ants, snakes, sharks or rats – invade the world. While it’s unlikely that Hollywood will ever make a movie about bed bugs, these irritating creatures are relevant to communicators. For us, bed bugs […]

Why Do Leaders Crave Attention?

Why Do Leaders Crave Attention?

Former Illinois Governor Rod Blagojevich has made a career of being the center of attention. Since his earliest days in state politics, he has expressed strong opinions of what will make him look good on television. From the exaggerated hair to the toothy smile he always seems to be looking for the camera no matter […]

What Do Communicators Fear?

Fear scares me. Not fear itself, but the communication challenges that fear can create. In a world that frightens many people, communicators have the skills to alleviate anxiety, create comfort, and relieve concern. But we can only make this happen if we deal with truth. None of us can transform something artificial into something real. […]

Are Your Communications Globally Engaging?

Are Your Communications Globally Engaging?

In a world where communication is instant, any organization can claim that it reaches a global audience. The convenience of the Internet, the accessibility of e-mail, even the practicality of the telephone make it difficult for a company to justify that someone is out of reach. Technology shrinks our world. But there’s more to global […]

When do Employee Communications Fail?

When do Employee Communications Fail?

We communicators love to talk about what we can do better. When we meet at conferences we talk about our latest gaffes. When we tweet and blog we focus on what improvements we could make. We have a fundamental habit to self-critique, as we continually look for ways to improve our work. Those of us […]

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